Technology
Technology companies continue to explore new ways of managing costs and increasing productivity through innovative outsourcing strategies. Leading development companies led the way with dedicated Tier 1 service centers in Asia-Pacific however, smaller companies can now benefit from a wide-array high quality, lower tier providers in emerging growth centers in Asia-Pacific, and other geographies like Russia and Eastern Europe.
Labor arbitrage and a 24-hour development cycles continue to provide advantage to companies with well planned Information Technology Outsourcing (ITO) programs. Additional benefits can be derived from securing specialized services from niche providers specializing in key technologies.
In addition to traditional help desk outsourcing activities, technology companies can also profit from new Business Process Outsourcing (BPO) opportunities particularly in:
- Revenue identification, qualification and enhancement processes combining multiple customer contact channels
- Customer satisfaction measurement and enhancement processes
- Partner management and product fulfillment services
