Telecommunications


Telecommunications companies continue to actively merge or consolidate into larger businesses offering broader services typically delivered over a global scale. Outsourcing arrangements independently structured for merged entities may not offer the same advantages when combined into a single business. Restructuring outsourcing or Shared Services arrangements for traditional call center and back office transactions offer new opportunities for cost containment and value enhancement.

Telecommunications companies continue to explore new opportunities for cost containment and more efficient service delivery. Information Technology Outsourcing (ITO) opportunities include:

  • Telecommunications network infrastructures to global or regional providers
  • Integrated digital technology infrastructure platforms to manage both data and voice services
  • Internet optimization services to accelerate delivery of web content
New Business Process Outsourcing (BPO) services are also making in-roads into the telecommunications sector that include:

  • Supplier and partner management
  • Service fulfillment and quality assurance
  • Regulatory and tariff reporting services
  • Market and revenue analysis services

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