People & Human Resources Outsourcing Transition

Transition Readiness
Provides clients and our consultants a view of what foundation is in place to support change and what risks and barriers exist that must be addressed for the client to successfully make the transition to the target outsourced operating structures. Included are tools for evaluating barriers to transition in a global financing and accounting outsourcing setting. 

Human Resources Outsourcing Transition Strategy and Plan
Client's often do not understand the changes to their roles and operating structures that result from outsourcing. A strategy and plan for addressing the pending change allows the client to position the retained organization to embrace the provider by understanding what roles and responsibilities will leverage the provider's capabilities and allow the client organization to optimize its return on the sourcing business case. 

Transition Management Office
Managing the transition is a big job. A client's ability to effectively manage both change and the redesign of its IT, Business process (BP) or Financial & Accounting (F&A) functions will determine how well the overall transition is executed. Communicating with stakeholders, employees, Human Resources (HR), Legal, Public Relations, and outside counsel where coordination of many moving parts is critical. This is the responsibility of the TMO. 

Retained Organization Design
Is largely unknown to the client who is outsourcing for the first time. While the retained organization design is initiated as part of Phase 1 the reality of how the work is going to get done is a frightening proposition for leaders who see their organizations greatly reduced and work moving to the provider. Retained design services are associated with designing a retained organization structure and establishing best practice processes for governing the sourcing agreement. 

Communications/Stakeholder Alignment
Managing the change means keeping not only IT informed, but business stakeholders as well who will need to understand how the new retained organization and provider will interface to meet business requirements. We’re fully equipped to orchestrate the communication initiatives that ensure stakeholders are aligned to realize the full benefits of outsourcing.  

Provider/Client Services Delivery Alignment
The business processes and tools for handling the interfaces between the client and the provider are important to outsourcing success. We’ve accumulated service delivery process artifacts that can be leveraged to expedite the client's readiness for transition. The better prepared the client is to embrace the provider when transition begins, the smoother the hand-offs will be between the two organizations. 

Organizational Change Management (OCM)
Addresses issues associated with people changing jobs within the retained organization and ensuring incentives and tools are in place for people to make the change. Changing business processes and outsourcing technology can accelerate processes. However, the ability of the organization and its people to embrace this acceleration determines if the full value the outsourcing deal will be realized. The better equipped the people the better able they are to embrace technology changes introduced by the provider and leverage the provider's capabilities.