The Consultants

Process Design and Optimization

The Shared Services model is well established however, companies just starting to streamline their functionalities, the initial process can be very confusing.

Companies have taken different approaches to Shared Services while creating a plethora of business models over the years. Models range from a single Shared Service Center (SSC) (providing multiple services to a region or subsidiary) to multiple SSC’s split by function for example (separate SSCs for IT, Human Resource (HR) and Finance). Models also vary in terms of functional and geographical scope. Some have differing commercial structures and diverse migration paths as well.

Some companies with mature Shared Services now realize there are significant opportunities their company can benefit by optimizing and overhauling their current operations. Achieving success with Shared Services is relatively easy however taking the additional leap to achieve outstanding results needs an injection of inspiration.

By examining all aspects of their existing SSC:

• From process efficiency - to - performance management
• From location analysis - to - outsourcing
• From organization structure and governance model - to - Service Level Agreements (SLA’s) many leading organizations have been able to derive substantial additional benefits

• The initial research
• Feasibility and strategy
• Process design
• Build and transition