DALLAS, May 5, 2009 - Ben Trowbridge, Chief Executive Officer of Alsbridge, Inc. continues to be recognized as a thought leader in innovation and the outsourcing industry. In the last 10 days, Trowbridge has been quoted in two very reputable media outlets.
The weekend of April 18, Trowbridge was quoted in the Wall Street Journal Business section in an article announcing Delta Airlines was ending its use of India call centers. In the article Trowbridge says, “It is fundamentally cheaper to do it in India, but there's also the question of whether it's better to do it cheaper or better to do it better in terms of the relationship with your customers." Alsbridge is also sponsoring a webinar this May regarding this same topic, “On the Brink: Alternatives for Fixing a Broken Outsourcing Relationship.”
Last week, Trowbridge was quoted in an article on CIO.com titled The Good, the Bad and the Ugly: 10 Tips for Outsourcing Incentives and Penalties that Work . The article talks about different provisions and regulations that are crucial for the long-term success of an outsourcing deal. When talking about some of the penalties one must be cognizant of Trowbridge says, “At the end of the day, penalties that providers are reasonably willing to accept will only be a fraction of the cost of your business failure.”
Alsbridge is a leading provider of consulting services for outsourcing, shared services, and benchmarking. For more information on the Outsourcing Leadership series of webcasts or Alsbridge’s services, contact Alsbridge, Inc. by dialing (214) 696-6410, emailing inquiry@alsbridge.com, or visiting http://www.alsbridge.com/.
About Alsbridge, Inc.
Alsbridge, Inc. is an award-winning global advisory firm, providing unparalleled expertise in outsourcing, shared services, and benchmarking. The firm is fact-based and client-focused, with a proven methodology that fosters success. Alsbridge defines client goals and scope, finds the best cultural fit with providers, refines the best solutions and eases transitions and implementation. Founded in 2005, Alsbridge is the proven, effective difference. For more information, visit http://www.alsbridge.com/. |
