The client, a leading manufacturer of products and services for healthcare, was seeking an outsourcing provider to develop enhancements for its Enterprise Resource Planning (ERP) suite.
Client Challenge The client needed to define the scope of work, including performance targets, metrics and service level agreements. The client engaged Alsbridge to assist in creating a final Statement of Work.
How Alsbridge Helped
Advised on industry best practices, and reviewed the MSA
Helped create appropriate performance targets, metrics and metric calculations, and service level agreements.
Assisted with provider relationship practices to help assure the quality of this client / provider agreement.
