The Consultants

Outsourcing • Shared Services • Benchmarking

     Learn How We Can Help  > (214) 696 6410
  • Experience

Search by Industry

Search by Keyword
 

Case Studies

Healthcare Products Firm Outsources Resource Planning Upgrades

Summary
The client, a leading manufacturer of products and services for healthcare, was seeking an outsourcing provider to develop enhancements for its Enterprise Resource Planning (ERP) suite.

Client Challenge
The client needed to define the scope of work, including performance targets, metrics and service level agreements. The client engaged Alsbridge to assist in creating a final Statement of Work.

How Alsbridge Helped

  • Advised on industry best practices, and reviewed the MSA
  • Helped create appropriate performance targets, metrics and metric calculations, and service level agreements.
  • Assisted with provider relationship practices to help assure the quality of this client / provider agreement.

 


          Bookmark and Share