Government Department Sees Major Savings from Shared Services |
| Summary |
| The client, a government department in the U.K., required a Shared Services (SS) program (including finance, Human Resources (HR), and payroll SS) for the central department and seven agencies totaling 17,500 employees. The client wanted to realize significant savings by end of year 2008. |
|
Client Challenge - Achieve a saving of £20m per annum on back office services by 2008
- Improve service levels and reduce cost of Finance and Accounting ( F&A), payroll and associated applications management
- Consider moving back office operations to a Shared Services Center (SSC) to produce a large part of the savings
Since the client did not possess the skill-sets to manage such a large activity, Alsbridge was entrusted with the task.
How Alsbridge Helped - Baselining and benchmarking: Worked alongside the solution provider to validate and agree on future staffing numbers and benefits profiles with the client
- Business case review: through involvement with the SST, assessed the existing business case, in particular identifying and assessing risks
- Solution design: Led design of the change initiatives required to implement SS, including development of the retained organization with business partnering at the core, and communication, engagement management, education and training.
- Transition: Led the development of the transition strategy
Benefit - Used our proven methodology to help the client design the solution (including the development of the retained organization) and transition (migration plans, project initiation plans, resource plans, and coaching of new project managers)
- Used insights from the private sector to design the methodology, ensuring there were very little roadblocks in the transition process
|
|
