Outsourcing Data Centers Pays Off for Consumer Electronics Group
Summary
This European division of one of the world’s leading manufacturers of consumer electronics operates in over 180 countries and regions. It has achieved global No. 1 market position for several of its core products
The client wanted to outsource of data centers and consolidate network service providers. Outsourcing of end user computing will be considered later.
Client Challenge Determine the feasibility of outsourcing some or all of its Information Communication Technology (ICT) department (staff and assets) Take a helicopter view and make recommendations for each area/process of ICT.
How Alsbridge Helped
Reviewed client’s Information Technology (IT) strategy to determine key factors that should drive outsourcing
Conducted one-on-one interviews with ICT department management to uncover resistance to outsourcing and identify benefits and blocking points to outsourcing
Organized the collection of quantitative data and combined it with supplier information to build high-level financial business cases
Facilitated workshops to ascertain priorities among different ICT areas and processes to validate the business cases.
Benefit (these are Alsbridge efforts--what are benefits to the client in dollar or head count savings—projected or actual?)
Defined the scope of priority areas for outsourcing
Developed a list of identified risks and a mitigation plan
Outlined financial business case for all areas in scope, and developed information on possible suppliers
