UK Cable Operator Moves Non-Core Processes to Low-Cost Site
Summary
The UK’s largest cable operator and a leading provider of broadband, digital television, and fixed and mobile telephony decided to restructure its internal operations. This included moving all non-core business processes (finance, Information Technology Operations, logistics and Human Resources) to a low-cost location.
Client Challenge
Develop strategy to guide outsourcing/off-shoring decisions over the next two years
Balance key indicators: customer service improvement and lower operating costs
How Alsbridge Helped
Extensively researched supplier and competitor activity and trends in the outsourcing and telecommunications industries
Conducted senior stakeholder interviews to establish the existing sourcing landscape, and the organization's capacity to absorb more change
Developed a Strategy Report and recommendations with client representatives
Created a road map and supporting business case aimed at delivering significant business benefits in manageable trenches (increments?) over the next two years
Benefit
Outsourcing and Off-shoring Strategy Report.
Available benefits from outsourcing and off-shoring.
High-level business case.
Proposed road map to achieve benefits in target timeframe.
