The Consultants

Knowledge Process Outsourcing

Knowledge Process Outsourcing (KPO) is one of the fastest growing areas of business outsourcing advantage. Taking specialized Business Process Outsourcing (BPO) strategies to a higher level of sophistication and value, KPO focuses on knowledge-driven, rather than transaction-driven workflows.

Providers can now offer new levels of value by staffing highly skilled, local professionals into business processes that require decisions based on industry or marketplace insight and experience.

KPO is capable of delivering the highest per Full Time Employee (FTE) cost-savings of any outsourcing initiative. Our KPO specialists are proven industry leaders. Alsbridge has the distinction of developing some of the first successful relationships between knowledge-driven companies and highly skilled outsourced teams. We work together bringing new standards of value to customers and shareholders alike.

When it comes to KPO, our experienced consultants guide you through:

• Determining your KPO scope.
  
  
• Choosing a traditional global BPO provider or a niche KPO-only player.
  
  
• Protecting your intellectual property and preserving competitive advantage based on proprietary knowledge.
  
  
• Managing within your provider’s process management structure and ensuring your provider’s commitment to continuous improvement.
  
  
• Accessing key provider soft-skills needed for the communication of analytical subtleties and streamlining low-level decision-making.
  
  
• Building transparency into the ongoing KPO decision-making processto allow you to audit and control processes at key inflection points.
  
  
• Creating a contract with training, retention requirements, and appropriate confidentiality and security language based on the applicable countries’ laws.
  
  
• Monitoring and benchmarking the performance of your provider against in-house or marketplace alternatives.