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Case Study
Client:
Global Energy Company with $168B in Annual Revenue; 112,000+ Employees
Scope:
Global back-office evaluation with an emphasis on F&A and Human Resources. Client had significant F&A and back office operations located globally (7,000 transaction accountants in finance alone. Costs of the base environment were not truly known pre-engagement, but were needed to make an accurate assessment of the outsourcing and best-shoring options. This was a balanced evaluation of both outsourcing and captive shared services options.
Objectives:
Cost of in-country support of their operations was rising, and client had significant earning pressure to control cost and keep abreast of their competition.
Activities:
Three-phased strategy development. Phase I - hasty business case to confirm areas of highest impact. Phase II - develop detailed in-region current costs, and the development of a configuration, scope of functions, potential vendor bid estimates, and a business case. Phase III - Strategy development: location and configuration of where and how the in-scope work would be done globally.
Results:
Alsbridge recommended (based on the scales and scope of some operations) that some functions be outsourced, while others should be retained, consolidated and moved to SSC's in lower cost locations. Client pursued this strategy and met or exceeded all cost reduction expectations with negligent impact to service delivery.
 
 
Outsourcing
Shared Services
Offshoring
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