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Case Study
Client:
International Airline with $7.5B in Annual Revenues and 28,700+ Employees
Scope:
Provide a Program Management Office, led the development of the SOW and SLAs, and negotiated the contract with preferred provider. The program encompassed the replacement of core operational systems with a state-of-the-market suite of IT products.
Objectives:
The client objective was to create an Application Service Provider relationship with new systems and new system provider. Extremely aggressive implementation schedules to deal with cost pressures of the airline industry and the marketplace. Original implementation approach was date driven and relied on a loose coalition of technology providers without a clear owner of the integration aspects. The client required expertise in definition and successful delivery of a large program.
Activities:
Initial approach was to implement against the original plan, when it became apparent that the plan was not achievable the project went on "hiatus" to resolve schedule conflicts, commercial issues across technology providers and to re-confirm the business benefits of the solution. Alsbridge provided program management and managed negotiations to drive the application provider to deliver a new proposal including the lead systems integration role and an integrated plan.
Results:
Signed agreement for the next 10 years, including program delivery, implementation and post-implementation support. An integrated plan that is executable and achievable with a joint promise of successful delivery from client management, the business units and the overall application provider and integrator.
 
 
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