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Case Study

Doing your renegotiation homework

A market price analysis prepares a European transportation client to renegotiate.

Opportunity
Opportunity

A little more than halfway through a five-year IT outsourcing contract, our large European transportation client needed an up-to-date understanding of the market environment, pricing models and unit pricing so they could prepare for a renegotiation.

Imagining IT Differently
Imagining IT Differently

ISG performed a market price analysis of the contract, reviewing the service descriptions, quality parameters, technical solutions, service volumes and pricing compared to market leaders.

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Future Made Possible

  • Potential savings of  €1.6 million out of an annual analyzed budget of €50,000,000
  • Objective assessment of the current contract with regard to
    • Service composition
    • Unit pricing
    • Billing model
    • Quality parameters (SLAs)
    • Volumes