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ISG White Paper

The ITO Governance Challenge: Overcoming Barriers to Achieve Operational and Financial Transparency

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by Terri Hart-Sears
The challenge of managing a large outsourcing relationship is an important responsibility shared between the enterprise, the consultant and the service provider to ensure a program’s overall success. However, according to ISG research, “Companies lose between 5 and 30 percent of the expected value of their outsourcing relationship through ineffective governance.”

A significant portion of value leakage can be sourced directly to the area of asset management because it’s inherently difficult to integrate diverse sources of record and manage a dynamic asset base that can change up to 30 percent annually due to typical asset retirement cycles.

This ISG white paper explores the barriers to asset management governance success and how to overcome them.