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ISG Provider Lens™ Report ‑ Contact Center Services Trends and Provider Positioning

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by Namratha Dharshan
iStock-646805636-Customer-Service

What is Happening?

ISG has released its Provider Lens™ Contact Center Services – Customer Experience Quadrant Report research study for the U.S. market. Our analysis finds that the invasion of digital technologies and the increase in the number of millennials have caused a dramatic transformation in the customer service landscape.

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