297 search results for Top 5

Use Data to Improve Your Service Performance

their competitive advantage and achieve their goals. ISG has identified these Top 5 ways, . 5. Design metrics to determine the value of your sourcing relationships. Organizations

Read more

CIOs Face an Uncertain Time

and directing capital strength toward investing for expansion. These Top 5 considerations help point, working environments to divest facilities. 5. Service Integration. Align IT and corporate strategies

Read more

Ways Developers Can Improve Your Cloud Infrastructure Decisions

to offer. Here are the Top 5 critical questions that developers are best positioned to address when, forever. 5. Will the service provide the elasticity that the application needs? As we’ve discussed

Read more

Practicing Relevance: The CIO as Business Partner

In the past, a CIO was expected to be a technical expert who reactively provided services to business customers. In today’s world, CIOs are required to deliver business value by leveraging technology as an enabler. Here are the ISG Top 5 suggestions for helping CIOs shift their role from order-taker to business partner. 1. Tie IT to business outcomes. IT organizations should base, , and how do I build momentum around change? 5. Embrace the fact that “it takes a village

Read more

Risks and Rewards of Strategic Transformation Projects

business units, they think of ERP solutions as the key enabler. The following Top 5 lessons will mitigate, and systems interfaces. 5. Ensure project responsibilities are clear. Internal staff, systems

Read more

Use Data to Improve Your Service Performance

their competitive advantage and achieve their goals. ISG has identified these Top 5 ways, improvement. 5. Design metrics to determine the value of your sourcing relationships. Organizations

Read more

Make the End of Your Current Contract the Beginning of a Better One

benchmarking, performance improvement, data and analytics services. This TPI Top 5 was co-authored by one, opportunity to address problems and strengthen the relationship. Here are the TPI Top Five keys, the incumbent to improve the status quo. 5. Look inward. Don’t put the onus of improvement solely

Read more

Focus on Demand When Managing ADM Services

Cost cutting alone is not enough to optimize your application portfolio investment. Top-performing organizations are focusing on the “demand” side of the supply and demand equation. Check out these TPI Top 5 essentials to an effective Application Development and Maintenance (ADM) demand management strategy: 1. Create an investment mindset. View your ADM spend as a financial investment, investments to accommodate “emergencies” requiring rapid response. 5. Review and monitor

Read more

Bolster Your Contract with a Strong Benchmarking Clause

contract, consider the following Top 5 essential features of a worthwhile benchmark. 1. Stick, . At the very least you should meet the average, but wherever possible you should target the top 25th, flatter them. 5. Make benchmark results final. If you want revised pricing to be adhered to, make sure

Read more

Spending Trends from the Momentum® 2013 Verticals Report

to be more complex. Annual spending fell as much as 36 percent in one industry and rose 17 percent in the top-growth vertical. The following are the Top 5 findings from the recently published report. 1, in verticals with strong exposure to consumer confidence. 5. Inconsistent demand greets emerging

Read more

At the Head of the Table: Service Portfolio Governance

, piecemeal and less integrated services. The ISG Top 5 points out ways a business might dramatically, . Configure a top-notch portfolio governance team. In the past, most outsourcing deals were a lengthy, performance. 5. Synch your service portfolio to your corporate goals. While IT organizations have

Read more

Service Provider Keys to Success in a Changing Marketplace

. Here are the Top 5 keys to success for service providers operating in an increasingly competitive, that the contribution of top performers is maximized throughout the sales cycle. 3. Stand out in the crowd, is better positioned to engage the buyer. 5. Manage the brand. Successful providers understand

Read more

Trends that Top the CPO Agenda

Trends that Top the CPO Agenda, with suppliers. These Top 5 trends in procurement should top the agenda of every CPO. 1. A review, . 5. Economics of skill. CPOs are sharply focused on the war for talent. Businesses are seeking

Read more

Debunking the Myths of Governance

of governance, it’s important to separate fact from fiction. Here are the Top 5 governance myths debunked, the top slot on the priority list. When governance is a part-time job or isn’t filled with the right, and feeding to realize the expected benefits. Myth #5. Governance doesn’t provide benefits. Fact: When

Read more

Leverage Outsourcing Governance to Reduce Value Leakage from Your Outsourcing Contracts

by John Pirtle, Partner, TPI Outsourcing governance is the business of ensuring that all of the potential value of an outsourcing contract is actually achieved. During our 20 years of helping companies maximize the value of their outsourcing contracts, we have identified these TPI Top 5, indicates that between 5 and 30 percent of the expected value of outsourcing transactions is lost, these services to clients today through a combination of onsite and offshore support models. 5. Technology

Read more

Should You Sue Your Offshore Outsourcing Provider?

problems before they get to the top, through structured escalation and visibility. An Issue Resolution, management design. Having worked with more than 50 organizations to improve business management

Read more

Are You Ready for the Enterprise Genius Bar? Part II

faster by reducing first contact resolution by 30 percent to 50 percent, a significant client, at ISG, he has undertaken and supported top IT service providers in their operational excellence

Read more

ISG at Shared Services Outsourcing Week (SSOW) 2017

We look forward to seeing you at this year’s Shared Services Outsourcing Week (SSOW). Join ISG at one of the following presentations: Presentation Date Time Pre-Conference Workshop D Operationalizing RPA – Top 10 Challenges (and How to Overcome Them!), Mark Davison & Scott Furlong Tue., Mar. 7 8:15 am – 10:30 am Pre-Conference Workshop G, . 8 5:40 pm SSON Excellence Awards (Part Two), presented by ISG, Winners for: Excellence

Read more

Assessing IT in the Public Sector

officials in the audience predicted 2010 would bring a 5% reduction in their funding (only 6% said it would be up and 13% said it would be the same). And when the group was asked what should be the top

Read more

ADM as a Business Changer, Plus Free ADM Webinar Details

. Here are the Top 5 key strategies to ensuring that a CtB ADM model is implemented with optimal, remains a top priority for global Application Development & Maintenance (ADM) organizations, analysis (EVA) that includes a schedule and cost performance index. To stay on top of defects, employ other

Read more
20 of 297 results