301 search results for Top 5

Captive Benchmarking 2010 Study: Observations and Trends

TPI has recently concluded its third annual captive benchmarking study in India. To enhance benchmarking results and analysis, in addition to cost factors we included operational and process complexity parameters to identify key industry trends and actionable insights for the participants. Here are the TPI Top 5 trends and observations from the study: 1. Adoption of global service delivery, captive platform for delivering services to support the domestic-market business. 5. Source of

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Use Data to Improve Your Service Performance

competitive advantage and achieve their goals. ISG has identified these Top 5 ways to, . 5. Design metrics to determine the value of your sourcing relationships. Organizations that

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CIOs Face an Uncertain Time

and directing capital strength toward investing for expansion. These Top 5 considerations help point, working environments to divest facilities. 5. Service Integration. Align IT and corporate strategies

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Ways Developers Can Improve Your Cloud Infrastructure Decisions

offer. Here are the Top 5 critical questions that developers are best positioned to address when, forever. 5. Will the service provide the elasticity that the application needs? As we’ve discussed

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Practicing Relevance: The CIO as Business Partner

In the past, a CIO was expected to be a technical expert who reactively provided services to business customers. In today’s world, CIOs are required to deliver business value by leveraging technology as an enabler. Here are the ISG Top 5 suggestions for helping CIOs shift their role from order-taker to business partner. 1. Tie IT to business outcomes. IT organizations should base their, , and how do I build momentum around change? 5. Embrace the fact that “it takes a village

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Risks and Rewards of Strategic Transformation Projects

business units, they think of ERP solutions as the key enabler. The following Top 5 lessons will mitigate, systems interfaces. 5. Ensure project responsibilities are clear. Internal staff, systems

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Use Data to Improve Your Service Performance

competitive advantage and achieve their goals. ISG has identified these Top 5 ways to, improvement. 5. Design metrics to determine the value of your sourcing relationships. Organizations that

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Make the End of Your Current Contract the Beginning of a Better One

benchmarking, performance improvement, data and analytics services. This TPI Top 5 was co-authored by one of, opportunity to address problems and strengthen the relationship. Here are the TPI Top Five keys to, incumbent to improve the status quo. 5. Look inward. Don’t put the onus of improvement solely on

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Focus on Demand When Managing ADM Services

Cost cutting alone is not enough to optimize your application portfolio investment. Top-performing organizations are focusing on the “demand” side of the supply and demand equation. Check out these TPI Top 5 essentials to an effective Application Development and Maintenance (ADM) demand management strategy: 1. Create an investment mindset. View your ADM spend as a financial investment in an, investments to accommodate “emergencies” requiring rapid response. 5. Review and monitor on an

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Bolster Your Contract with a Strong Benchmarking Clause

contract, consider the following Top 5 essential features of a worthwhile benchmark. 1. Stick to a, very least you should meet the average, but wherever possible you should target the top 25th, flatter them. 5. Make benchmark results final. If you want revised pricing to be adhered to, make sure

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Spending Trends from the Momentum® 2013 Verticals Report

more complex. Annual spending fell as much as 36 percent in one industry and rose 17 percent in the top-growth vertical. The following are the Top 5 findings from the recently published report. 1, verticals with strong exposure to consumer confidence. 5. Inconsistent demand greets emerging

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At the Head of the Table: Service Portfolio Governance

, piecemeal and less integrated services. The ISG Top 5 points out ways a business might dramatically, . Configure a top-notch portfolio governance team. In the past, most outsourcing deals were a lengthy, performance. 5. Synch your service portfolio to your corporate goals. While IT organizations have to

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Service Provider Keys to Success in a Changing Marketplace

. Here are the Top 5 keys to success for service providers operating in an increasingly competitive, contribution of top performers is maximized throughout the sales cycle. 3. Stand out in the crowd, better positioned to engage the buyer. 5. Manage the brand. Successful providers understand and

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Trends that Top the CPO Agenda

Trends that Top the CPO Agenda, suppliers. These Top 5 trends in procurement should top the agenda of every CPO. 1. A review of, . 5. Economics of skill. CPOs are sharply focused on the war for talent. Businesses are seeking in

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Debunking the Myths of Governance

governance, it’s important to separate fact from fiction. Here are the Top 5 governance myths debunked, the top slot on the priority list. When governance is a part-time job or isn’t filled with the right, feeding to realize the expected benefits. Myth #5. Governance doesn’t provide benefits. Fact: When

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Avoid “The Big Mistake” in Building your Outsourcing Business Case

costs. Consider the following Top 5 tips to avoid making “The Big Mistake”: 1. Build a solid, business case and alignment across key stakeholders even if the objectives are driven from the top of the organization. 5. Ensure viability of your business case. Once the agreement has been signed

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Leverage Outsourcing Governance to Reduce Value Leakage from Your Outsourcing Contracts

by John Pirtle, Partner, TPI Outsourcing governance is the business of ensuring that all of the potential value of an outsourcing contract is actually achieved. During our 20 years of helping companies maximize the value of their outsourcing contracts, we have identified these TPI Top 5, indicates that between 5 and 30 percent of the expected value of outsourcing transactions is lost, services to clients today through a combination of onsite and offshore support models. 5. Technology

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Should You Sue Your Offshore Outsourcing Provider?

problems before they get to the top, through structured escalation and visibility. An Issue Resolution, management design. Having worked with more than 50 organizations to improve business management and

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Are You Ready for the Enterprise Genius Bar? Part II

faster by reducing first contact resolution by 30 percent to 50 percent, a significant client, at ISG, he has undertaken and supported top IT service providers in their operational excellence

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ISG at Shared Services Outsourcing Week (SSOW) 2017

We look forward to seeing you at this year’s Shared Services Outsourcing Week (SSOW). Join ISG at one of the following presentations: Presentation Date Time Pre-Conference Workshop D Operationalizing RPA – Top 10 Challenges (and How to Overcome Them!), Mark Davison & Scott Furlong Tue., Mar. 7 8:15 am – 10:30 am Pre-Conference Workshop G, . 8 5:40 pm SSON Excellence Awards (Part Two), presented by ISG, Winners for: Excellence in

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