297 search results for Top 5

Keys to a Smarter Help Desk

– eliminate them. Here are the TPI Top 5 measures and incentives top-performing Help Desks employ to create, their top five or 10 incident types and then track progress toward eradicating them by linking reduced

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The New U.S. Senate Finance Bill ― Five Potential Effects on Financial Services Companies that Outsource

in the financial markets in 2008. Today’s TPI Top 5 outlines major components of the bill and their potential, to bring best practices and solutions to the outsourcing industry. 5. Insurance. The bill would create

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Service Providers: Winning is Everything!

observed the following Top 5 key principles emerging from winning service providers in RFP processes. 1, of the asset up to the imagination. 5. Make the solution easy to buy. Winning service providers do

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Considerations for Financial Services Operations (FSO) Outsourcing

By John Clements, Director, TPI, EMEA Although many of the considerations that apply to Financial Services Operations (FSO) outsourcing apply to any type of outsourcing, certain considerations are amplified because of the regulated environment in which financial services institutions (FSIs) operate. Here are the TPI Top 5 considerations to take into account when outsourcing an FSO process. 1, framework that encompasses the outsourced environment. 5. Know how you will exit the arrangement

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Why and How to Have a Healthy Relationship With Your Service Provider(s)

supported and jointly managed. These TPI Top 5 tips will help you focus on how to achieve successful, ” approach. 5. Proactively assess, plan and manage risks, and control objectives. The ability to assess

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The Right to Offshore Brings the Responsibility to Do So Ethically

Offshoring is increasingly seen as a right to access global capability and capacity. With rights come responsibilities, and more and more organizations are acknowledging their Corporate Social Responsibility (CSR) to their local and global communities. Consider these ISG top 5 questions for ethical offshoring. 1. How do we justify offshoring? Economically, the global service delivery model, are fundamental human rights that should be considered. 5. How can organizations be a part

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Considerations for Emerging Technologies in Your Sourcing Strategy

Top 5 considerations for how the technology adoption cycle may impact your sourcing strategy: 1, of technology assets and build deployment and retirement plans into your agreements. 5. Consider

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Considerations to Address Before Divesting Your Offshore Captive Service

by Sanjay Tripathy, Director, TPI Although many of the same issues that apply to mergers, acquisitions and divestitures apply to the divestment of offshore captive service operations, certain considerations are amplified because of the integrated nature of captive operations with their parent companies. Here are the TPI Top 5 considerations to take into account when considering divesting, , relationship management, financial management and contract management. 5. Actively manage transition

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Why the Price Might be Too Good

will come to strongly favour the provider. Here are the TPI Top 5 reasons why the opposite might, doesn’t materialise or is delayed, or it if can only be won if the pricing assumes yet more growth. 5

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Will Volcanic Ash Impact Your Data Center?

Top 5 considerations for IT executives looking to determine the efficacy of their current data, such as the accessibility of the site for evacuation and measures needed to ensure operational continuity. 5

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Ways That Recruitment Process Outsourcing is Changing in Scope and Complexity

involved in complex, global RFP projects should expect to encounter these TPI Top 5 aspects of today’s, delivery capability. 5. Scope variations. Global projects typically contain small or low-volume

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Debunking the Myths Surrounding Sourcing Services in China

noted these TPI Top 5 myths about services sourcing from China that should be debunked: 1. “China, campuses in China. The incentives can be extremely enticing. 5. “Software and technology companies

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Set the Stage Early to Get the Best Out of Your RFP Process

their interests. Here are the TPI Top 5 guidelines for getting your RFP process started on the right, to. 5. Give yourself a structured decision process. If the RFP is a big deal, it should have players

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SAS 70 is Being Replaced; How Will it Impact Clients and Service Providers?

SAS 70 audits are required by companies with outsourced services that can impact their financial statements. SAS 70 is being replaced by two new standards: SSAE 16 (Statement on Standards for Attestation Engagements), effective June 15, 2011, and an SAS (Statement on Auditing Standards) effective December 31, 2012, to be enumerated later. Consider these Top 5 (+1) issues regarding these changes, for the current audit for the service provider’s controls. 5. Management from the service provider now

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Capturing Real Value from Your Captive Operation

the following Top 5 key tactics to ensure ongoing operational success and long-term viability of your captive, value. 5. Manage costs. Ascertaining a detailed understanding of the captive’s cost drivers

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Make the Most of Communication & Stakeholder Management During a Sourcing RFP Phase

these Top 5 tips for improving communication and stakeholder management during a sourcing RFP phase: 1, attention early on in your project. 5. Provide business status updates. Build a community

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Is Your Mega-Outsourcing Contract Renewal Closer Than You Think?

at least earned a “first right of refusal,” consider these Top 5 ideas: 1. Start early. Getting, and governance mechanisms. 5. Help your account executive. If your contract is in the US$100 million

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End-User Computing Levers Can Help You Manage Costs

Now that you’ve signed the contract, is your organization experiencing higher than anticipated end-user computing (EUC) and device growth? How is your service provider reacting to your demand? Have you been surprised by a different charging model to manage the growth? Are the business case benefits beginning to erode? If you answer yes to any of these questions, the following Top 5 ideas, as the prices are both (price times quantity) accurate. 5. Make sure all devices are under original

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Rise to the Challenge of IT and Business Process Transformation in the Insurance Industry

and business process transformation. Consider the following Top 5 ideas that will help you meet, model is achieved. 5. One size does not fit all. Each open book is different, and the “one size

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Enjoy On-Time, On-Budget Projects with Agile Methods

or not, these Top 5 key principles are of great benefit. 1. Build projects around motivated, the project to see if it is or will meet its objectives. Kill it if it is not. 5. Remember WIRC

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