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Telecom Expense Management (TEM)

Alsbridge's Telecom Expense Management (TEM) service allows your organization to evaluate its position in fulfilling your carrier contractual commitments, while ensuring your carrier is meeting all aspects of its contractual commitment to you. Alsbridge's seasoned team of TEM advisors can work with you closely to evaluate the information at hand and advise you on the best course of action based on your current and future telecom expense management strategies and objectives. Given the financial significance and typical complexity of this requirement, this work cannot be effectively supported by traditional clerical staff or managed on an intermittent basis.

For enterprises that have never used a TEM system savings can range as high as 16-20% depending on the type of services you decide to run through your TEM solution – it is generally accepted that wireless spend with all of its volatility is likely to produce higher savings. Alsbridge TEM clients typically achieve 3 to 1 ROI on their investment in our telecom expense management system which provides:

• Invoice/Financial Management
• Inventory/Asset Management
• Contract/Vendor Management
• Provisioning/Order Management
• Reporting/Business Analytics

Alsbridge offers two services around telecom expense management. We offer sourcing advisory services to review and select the best fit TEM service provider and negotiate a contract that matches your unique set of requirements. Second, we offer managed services on top of a TEM solution delivered via a Software-as-a-Service (SaaS) model. The technology behind the tool is completely customizable to your environment, and Alsbridge provides a managed service for:

• Implementation and training
• Help desk support
• Credit management
• Vendor dispute resolution

By putting the unique experience of Alsbridge Network Services Group and our market-leading telecom expense management suite of services to work for you, your business will have the insight necessary to effectively manage and control your telecom expenses, including the ability to easily:

• Track the status of mutual compliance to your telecom contract
• Access consultative guidance to address compliance gaps
• Receive audit notification of rate and contract term billing errors
• Be advised of any current or emerging contractual outages

Without effective TEM, most customers never see the full benefit of the agreement they aggressively negotiated with their carrier and lose the full value of discounts, bonuses, and other valuable concessions. Our market-leading telecom expense management suite of services allows enterprises of all sizes to monitor their telecom inventory and expenditures on a monthly basis, including system-based contract and rate element audits and complete service element inventory management, providing a wealth of reporting capabilities to effectively manage their telecom expenses.