RESPONSIBILITIES:
The Outsourcing Advisor holds significant roles in client-facing engagements, and will be required to communicate professionally on all levels of client, team and provider contact. Key responsibilities will involve managing business process outsourcing projects using project management skills, project planning and mapping, facilitating meetings, managing teams and ensuring timely completion of all engagements. The successful advisor will interface with senior executives from Fortune 500 and Global 2,000 companies in multiple verticals that include: Finance Services, High-Tech, Retail, Healthcare, Telecommunication, Transportation, Energy & Utilities, Consumer Products and Manufacturing.


The Outsourcing advisor will be responsible for:

• Utilizing broad ITO and BPO business knowledge while demonstrating to clients, specific understanding of outsourcing/offshoring strategies throughout the complete outsourcing & offshoring lifecycle.
  
  
• Developing strong quantitative and analytical documents, and implementing innovative business analysis to support the creation of proposals to clients, and presenting sound business conclusions gathered from research and analysis to produce thought leadership white papers, presentations and speaking appearances.
  
  
• Supporting practice development and intellectual property development efforts, with the ability to analyze performance metrics, risk and control using strong analytical and creative problem solving capabilities.
  
  
• Assisting ITO and BPO engagements with service delivery support of client transfer solutions involving Outsourcing, Offshoring and Shared Services processes over multiple functions such as, Information Technology, Business Process Outsourcing, Human Resource Outsourcing including industry specific processes within F&A, CRM, Call Center and Procurement.

• Over 3 years of consulting experience from a global company, major outsourcing service provider or consulting firm (Big 4 preferred) with a complete knowledge of the outsourcing lifecycle.
  
  
• A minimum of 5 years professional ITO and BPO experience evaluating and delivering complex outsourcing and offshoring environments and managing part of a fully integrated outsourced project. Knowledge of the outsourcing service market and outsourcing services such as HRO, F&A, CRM and Shared Services conversion to outsourcing.
  
• Experience assisting in a large RFP and RFI process with the ability to coordinate multiple groups and facilitate communication between client, vendor, peers and coworkers.
  
  
• Experienced in SLA’s, including contract definition, SOW, vendor management and contract negotiations, ongoing monitoring, financial structuring and termination considerations.
  
  
• The ability to develop executive reports, presentations and proposal writing using MS Project, Visio, and PowerPoint including Excel spreadsheets; overall excellent organization and oral/written communication skills, with strong knowledge on Program Management Certification (PMBOK/PMI standards) and Six Sigma quality certifications.