Latest articles from ISG
Documentation is a key success factor to ensuring TBM is sustainable for the long term, safeguarding against faded memories and departure of key personnel.
As regions around the world lift stay-at-home restrictions tied to the pandemic, many enterprises with shared workspaces are considering fever screening.
Many economists predicted the decline of the check with the rise of electronic transactions, but few envisioned the elimination of cash in day-to-day life.
The global pandemic has negatively affected every business – with the few notable exceptions of online retail operations, pharmacies and grocery store chains, and specific consumer goods manufacturers.
If there is one thing the past six weeks have taught us, it is how much we depend on network connectivity for work, school and even family gatherings.
Leading credit card processor changes their business processes by launching RPA and building Center of Excellence.
A UK-based financial services firm benefited from ISG’s expertise in transforming its infrastructure and applications environment via a major sourcing program.
A recent engagement with a large Financial Services firm realized multiple benefits, both financial and non-financial.
Some predict that banks that fail to evolve their internal systems to support remote customer interaction will fail to survive the COVID-19 crisis.
Here are the eight trends that will have the biggest impact on healthcare industry players in 2020.
This ISG white paper identifies why claims processing is a good process to target, how RPA and AI create sustainable value and how insurers can take advantage of the opportunity.