Latest articles from ISG
Companies looking to add automation to their customer service workflows should pay attention to the case of Google One, which the tech giant revealed on Monday.
Targeted treatments aren’t a new idea in medicine. They were theorized about for centuries and then first came into their own in the mid-1980s.
Last week, a group of major technology vendors showed off new examples of how enterprises can use automation as part of their digital transformation.
Many businesses are intrigued by the idea of starting an enterprise-wide automation program but struggle to take the first step.
Categories: Robotic Process Automation (RPA)
Microsoft’s Build developer conference kicked off Monday, and the tech titan spent its time addressing one of the key problems with cloud transformation.
If you’re an HR leader, you’ve likely seen market research, articles and survey results that say moving your HR technology platform into the cloud is inevitable.
While many enterprises are officially making “digital transformation” a top priority in 2018, the funding for these initiatives often remains an open question.
Valeur annuelle des contrats du marché combiné au premier trimestre en baisse de 20% en glissement annuel, à 3 millions d’euros, mais stable en séquence
You want to take advantage of the velocity, customer centricity and advanced capabilities of a more agile enterprise, but you’re hamstrung by a legacy environment.
As we march toward an increasingly digital economy, meeting the growing demand for an improved customer experience and heightened trust are essential to achieving market success.
Shaping the Digital Future of Business: 25 Stories of Successful Enterprise-Provider Partnerships is a new book that profiles 25 leading examples of successful digital transformation.