Latest articles from ISG

Digital Excellence: 25 Winning Partnerships

Digital Excellence: 25 Winning Partnerships, profiles 25 of the best examples of recent digital transformation success.

Categories: Research

Predictions from ISG’s Future Workplace Summit

By Ron Exler Phil Scone

The recent ISG Future Workplace Summit in London presented attendees with a wealth of insights and thought-provoking discussions about the changing dynamics of workplaces today.

Categories: Research

Capgemini’s Altran Acquisition Helps it Build Enterprises’ Digital Futures

By Alex Bakker Blair Hanley Frank

Capgemini announced it will buy Altran, a leader in engineering services, R&D, and design.

Categories: Research

It’s the People, People – Don’t Overlook the Human Element of Digital Transformation

By Tammie Pinkston

In our work and in our personal lives, we constantly deal with change. Believe it or not, people will always react to any change with some degree of fear or resistance.

Categories: Consulting Organizational Change Management

Digital Innovations Support and Challenge Logistics Managers

By Ron Exler

Logistics managers seeking to improve their supply chains face numerous challenges, including inadequate infrastructure, talent shortages, unpredictable weather and intrusions of new and changing technology.

Categories: Research

The ISG Digital Capability Model—Finding Value along the Digital Transformation Journey

By Chris Germann

Digital business is not just about automation and e-commerce. Digital business is about embracing disruptive combinations of technologies to create new levels of business and societal value.

Categories: Research

“Automation First” Increases Cash Flow

By Rich Hoover

One principle most business leaders have learned to embrace is the principle of proving a positive net present value (NPV) or a strong internal rate of return (IRR) for capital investment decisions and projects.

Categories: Consulting Robotic Process Automation (RPA)

H-1B Tightening Creating Resource Risk for U.S. Companies

By Stanton Jones

H-1B visa approvals are down 58 percent over the past 12 months for leading Indian IT services companies.

Categories: Research

Are You Using Multiple RPA Vendors to Deliver More Business Value?

By Amar Changulani

According to ISG research, Bot 3.0 companies – companies that have advanced robotic process automation (RPA) capability – use a greater number of automation vendors than Bot 1.0 and 2.0 companies.

Categories: Research

Culture Change and the Behaviors that Drive It

By Ola Chowning

Culture change is hard to define, hard to measure and, therefore, hard to do.

Categories: Consulting Organizational Change Management

Convergence of Investment and Innovation: AWS Summit 2019, Mumbai

By Manoj Chandra Jha Namratha Dharshan Akhila Harinarayan

The cloud-computing giant Amazon Web Services (AWS) is expanding its Indian customer base and views India as a high potential market.

Categories: Research

Salesforce Strengthens its Position as Enterprise Heavyweight

By Chris Germann Blair Hanley Frank

Salesforce cemented its position as a leader in enterprise software with its plans to acquire data visualization leader Tableau.

Categories: Research

Have You Extended RPA Beyond the Back Office?

By Amar Changulani

Companies with more advanced automation capabilities (companies we call “Bot 3.0 companies”) are extending RPA beyond back-office support functions and into customer service, sales and marketing and even industry-specific business processes.

Categories: Research

Dewey Defeats Truman: RPA is Dead

By Mark Davison

Recent headlines proclaiming “RPA is dead” should remind us of that famously incorrect headline we learned about in grade school, "Dewey Defeats Truman.”

Categories: Consulting Robotic Process Automation (RPA)

Briefing Note — Atos Gears Up for Advance 2021 Strategy

By Mrinal Rai

Atos has embarked on its Advance 2021 strategy, with a new digital value proposition that focuses on intelligent data platforms, a multiple infrastructure ecosystem and vertical solution expertise.

Categories: ISG Provider Lens™ Research

Client Inquiry: What’s Driving As-a-Service Growth in the Software and Services Sector?

By Stanton Jones

Software and services companies like Lyft, SNAP and Pinterest are spending hundreds of millions of dollars on cloud services – primarily with Amazon, Microsoft and Google.

Categories: Research

ISG Smartalks™ Podcast Episode 4: The Rise of Artificial Intelligence

By Barry Matthews

What is Artificial Intelligence, who’s using it and how is it impacting businesses and consumers?

Predictions for the Digital Workplace of the Future

By Scott Furlong

Let me ask you: what is your organization doing to investigate and prepare for the day after tomorrow?

Categories: Business Advisory Services Consulting

Wipro Breach Reinforces Need for Ongoing Contractual Commitment to Security

By Stanton Jones

Wipro recently confirmed its systems had been attacked using an email phishing campaign; the company did not disclose the extent of the breach or the number of customers impacted.

Categories: Research

Blockchain in the Supply Chain

By Greg Sawyer Cole Flashenberg Amar Changulani

Blockchain technology has fascinating potential to evolve the way businesses produce value for customers and compete in dynamic digital markets.

Categories: Research