Latest Consulting articles from ISG

Making IT Asset Management Work the Easy Way

By Howard Tuxworth

When IT asset management (ITAM) projects succeed, it’s because they capture and integrate data, not because of a particular ITAM tool.

Categories: Consulting Software Advisory Services

The Fallacy of Discounts in Software Negotiations

By Bill Huber

One of the most common questions enterprises ask about software spend is whether they should benchmark the discounts they receive from software publishers.

Categories: Consulting Software Advisory Services

Refining a Travel Giant’s TBM Model and Processes

ISG engages with a major international travel company to refine its technology business management (TBM) model and processes.

Categories: Consulting Organizational Change Management

Leading a Major U.S. Healthcare Provider through TBM Changes

An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency.

Categories: Consulting Organizational Change Management

The RFP Process: 10 Ways It Has Changed in 10 Years

By Mike McMenamin Cindy Horner

While the traditional process of putting IT or business services out for request for proposal (RFP) is still the most well-worn – and dreaded – path for companies looking to partner with third-party sourcing providers, it isn’t as bad as it once was.

Categories: Consulting

The Success of All Types of Digital Transformation Depends on Organizational Change Management (OCM)

By Meredith Bilow

When companies want to make sure a new digital initiative goes well, they often bring in an organizational change management (OCM) team to help.

Categories: Consulting Organizational Change Management

Optimizing Your Sourcing Toolkit for Today’s Market

By Bill Duning John Stafford

The velocity of change in the market continues to accelerate – and it’s the IT and business leaders’ jobs to keep up.

Categories: Consulting

HR Business Process Outsourcing: A Changing Value Proposition

By Steven Resnick

It’s hard to believe it’s been 20 years since the first pioneering HR business process outsourcing (BPO) deals.

Categories: Consulting HR Technology & Delivery Services

Expectations of Your HCM SaaS Provider Solution: Part 1

By Mark Bray

Adoption of human capital management (HCM) software-as-a-service (SaaS) solutions continues to rapidly expand across all types and sizes of HR organizations as leadership looks for ways to provide more efficient HR and payroll services.

Categories: Consulting HR Technology & Delivery Services

IT Automation: The Key to Success is Managing the Change

By Tim Jones

More and more companies are automating their IT workflow with self-help and self-healing tools and executing strategies that increase efficiency, decrease operating costs and improve service performance.

Categories: Consulting

The Microsoft Enterprise Agreement: Is it Dynamic Enough for Today’s Enterprises?

​Since the advent of Microsoft Online Services commercial offering, one of the benefits marketed by the software giant was an improvement in the way customers could pay for the service.

Categories: Consulting Software Advisory Services

Software Audits: Rules of Engagement

By Megan Walling

Did you know most major software publishers actually have revenue targets directly tied to auditing their own customers?

Categories: Consulting Software Advisory Services

The Titan Games: Alight Acquires NGA Human Resources

By Julie Fernandez

After more than a decade of speculation about the future for U.K.-based HR provider NGA Human Resources, acquisition by U.S.-based HR provider Alight Solutions is imminent sometime this fall.

Categories: Consulting HR Technology & Delivery Services

Industry 4.0: Bridging the Gap between Information Technology and Operational Technology

By Mike Harmon Meredith Bilow

As the manufacturing industry continues to embrace the concept of the digital factory, companies are beginning to look at the lessons learned from Industry 4.0 as a way to gain efficiencies, digitize operations and differentiate themselves.

Categories: Consulting Manufacturing Organizational Change Management

The Calculus of Adding New Office 365 Functionality

By Louis Pellegrino

If you are like most large Microsoft customers, you have either started or completed your journey to the Office 365 platform.

Categories: Consulting Software Advisory Services

Weckruf aus Fernost: Plattform-Ökosysteme in der Versicherungswirtschaft

By Johanna von Geyr

Versicherer in Deutschland investieren massiv in Ökosysteme und Plattformlösungen. Doch haben die meisten Initiativen noch immer Experimentalcharakter.

Categories: Consulting Insurance

Don’t Forget Your Stakeholders: Why to Include Those Who’ll Benefit from Change

By Stephanie Marcon

With the rapid advancement of business technology, many companies are in flux as they try to get ahead in their industries.

Categories: Consulting Organizational Change Management

Midyear Review: 2019 - The Storm that Never Came

By Todd D. Lavieri

Now, here we are at midyear. U.S. interest rates have been cut slightly and are likely to stay flat over the next several quarters.

Categories: Consulting

Benchmarking: The Key to Creating an Efficient Security Operations Center (SOC)

By Pierre Puyraveau

In recent years, security has become a top priority for businesses as they face an increase in frequency and severity of cyberattacks.

Categories: Consulting

How Vulnerable Is Your Manufacturing Line?

By Greg Piazza

Nothing strikes fear into the hearts of production line managers more quickly than having a production line brought down.

Categories: Consulting Manufacturing