Latest Consulting articles from ISG

“Automation First” Increases Cash Flow

By Rich Hoover

One principle most business leaders have learned to embrace is the principle of proving a positive net present value (NPV) or a strong internal rate of return (IRR) for capital investment decisions and projects.

Categories: Consulting Robotic Process Automation (RPA)

Culture Change and the Behaviors that Drive It

By Ola Chowning

Culture change is hard to define, hard to measure and, therefore, hard to do.

Categories: Consulting Organizational Change Management

Dewey Defeats Truman: RPA is Dead

By Mark Davison

Recent headlines proclaiming “RPA is dead” should remind us of that famously incorrect headline we learned about in grade school, "Dewey Defeats Truman.”

Categories: Consulting Robotic Process Automation (RPA)

Predictions for the Digital Workplace of the Future

By Scott Furlong

Let me ask you: what is your organization doing to investigate and prepare for the day after tomorrow?

Categories: Business Advisory Services Consulting

Microsoft’s Transition from Premiere Support to Unified Support. Ouch!

By Louis Pellegrino

Over the past three years, Microsoft has been stealthily transitioning its product support model from its legacy Premiere Support to a new “modern” support model called Unified Support.

Categories: Consulting Software Advisory Services

Replacing Your ERP: Five Steps to Success

By Deb Card

Enterprise resource planning (ERP) systems — the business management tools that allow businesses to collect, manage and interpret their data — are struggling to keep up with the speed of change.

Categories: Cloud ERP Consulting HR Technology & Delivery Services

Deutsche Bahn's Cloud Strategy

In 2016, Deutsche Bahn made the decision to move its IT infrastructure to the public cloud as completely as possible. There are no hybrid gray areas.

Categories: Consulting

Why Automate a Bad Process?

By Darryl Hamer

Welcome to the “great automation debate” centered around one pivotal question: should you automate a bad or broken process?

Categories: Consulting Robotic Process Automation (RPA)

The Impact of Multi-speed Delivery on the Enterprise

By Oliver Kremer

This ISG white paper explores how can we combine the "new" and the "traditional" in a meaningful way without creating major construction sites elsewhere in the company.

Categories: Consulting

The Internet of Things for All: How Mid-Cap Companies Can Shine in the Age of Connectivity

By Mike Harmon Tim Haney

This ISG white paper explores the opportunity for mid-cap companies to take advantage of IoT in their digital transformation.

Categories: Consulting

Where It Starts to Fall Apart – Losing the ROI on Your RPA Initiative

By Heather Lapinski

Expect the best, plan for the worst.

Categories: Consulting Robotic Process Automation (RPA)

What about Self-Driving Banks?

By Alan Hanson

What would it mean for a bank to be self-driving?

Categories: Banking Consulting Financial Services

The Numbers that Matter: Measuring Digital Performance In Shared Services Back-office Functions

By Gautam Saha

Most shared services organizations have taken initial steps to explore robotic process automation (RPA) and other digital automation tools for various functions in finance, procurement, customer service and human resources.

Categories: Consulting

Overcoming Resistance to Change

By Rick Reichardt Chuck Walker

Resistance to change drives inaction and may even impact the enterprise more profoundly than taking an action with a poor or negative financial return.

Categories: Consulting

RPA Lessons Learned: Opening Excel Files on Local and Network Drives

By Jeff Horowitz

Automating Excel can introduce some obstacles not often thought of when initially designing and developing an automation.

Categories: Consulting Robotic Process Automation (RPA)

2019 Industry Trends in HR Technology and Service Delivery

By Stacey Cadigan Deb Card Kelly Will

HR organizations today face the competitive challenges of becoming a top destination for talent, building the workforce of the future, managing an agile organization and retaining top employees.

Categories: Consulting HR Technology & Delivery Services

5G or WiFi. Is That the Question?

With so many options for connectivity and still more technologies and solutions emerging, companies must exercise caution, remain flexible and consider what fits their specific use cases as they are developing their IoT strategy.

Categories: Consulting Network Advisory Services

The Digital Revolution Demands New Thinking When Transitioning Services

By Beth Anderson Darius Koenig

This ISG white paper explores ten key tenets enterprises must embrace to shift their thinking from a traditional plan-practice-go-live approach to transformation.

Categories: Consulting

The Ball of Wax We Call HR Analytics

By Julie Fernandez

It’s not far-fetched to imagine a company using recruiting technology to help it find potential candidates for specific jobs.

Categories: Consulting HR Technology & Delivery Services

Where Is ERP Headed in 2019? Into the Cloud

By Deb Card

The enterprise resource planning (ERP) software offerings on the market today are powerful and strategic business process management tools.

Categories: Cloud ERP Consulting HR Technology & Delivery Services