latest from isg

ISG Smartalks™ Podcast Episode 8: Expert Views from Automation’s Front Lines

By Barry Matthews

Four thought-leaders share their perspectives on the future of automation.

Categories: Robotic Process Automation (RPA)

ISG Smartalks™ Podcast Episode 5: Service Orchestration – What is it and Why is it Important?

By Barry Matthews

Using service orchestration to enhance productivity and customer experience.

Categories: Robotic Process Automation (RPA)

“Automation First” Increases Cash Flow

By Rich Hoover

One principle most business leaders have learned to embrace is the principle of proving a positive net present value (NPV) or a strong internal rate of return (IRR) for capital investment decisions and projects.

Categories: Consulting Robotic Process Automation (RPA)

Dewey Defeats Truman: RPA is Dead

Recent headlines proclaiming “RPA is dead” should remind us of that famously incorrect headline we learned about in grade school, "Dewey Defeats Truman.”

Categories: Consulting Robotic Process Automation (RPA)

ISG Smartalks™ Podcast Episode 4: The Rise of Artificial Intelligence

By Barry Matthews

What is Artificial Intelligence, who’s using it and how is it impacting businesses and consumers?

Categories: Robotic Process Automation (RPA)

Why Automate a Bad Process?

By Darryl Hamer

Welcome to the “great automation debate” centered around one pivotal question: should you automate a bad or broken process?

Categories: Consulting Robotic Process Automation (RPA)

Where It Starts to Fall Apart – Losing the ROI on Your RPA Initiative

By Heather Lapinski

Expect the best, plan for the worst.

Categories: Consulting Robotic Process Automation (RPA)

RPA Lessons Learned: Opening Excel Files on Local and Network Drives

By Jeff Horowitz

Automating Excel can introduce some obstacles not often thought of when initially designing and developing an automation.

Categories: Consulting Robotic Process Automation (RPA)

Accelerating the RPA Journey

Accelerating the automation journey requires commitment, structure, discipline and a culture that is open to change. Without these, organizations stall.

Categories: Consulting Robotic Process Automation (RPA)

RPA Testing 101: A Beginner’s Guide to Automation Testing

As companies continue to adopt and implement RPA into their organizations, proper testing methods and techniques become even more important to make the transition to RPA as successful as possible.

Categories: Consulting Robotic Process Automation (RPA)

Maturing Your Automation Program – the Need for Speed

By Tracy Lipasek Taylor Wendaur

As we take stock of business technology at the start of a new year, it is clear that enterprises are all over the map when it comes to the automation trajectory.

Categories: Consulting Robotic Process Automation (RPA)

RPA Delivery: On Time and Under Budget

By James Jones

How do companies ensure or at least improve their chances for a successful RPA implementation? The answer is in the seven following best practices.

Categories: Consulting Robotic Process Automation (RPA)

RPA: How Easy Is It To Get Started?

The simplest way to begin is to find out more about RPA – how it can help a business and what its potential is.

Categories: Consulting Robotic Process Automation (RPA)

What’s the Impact of Automation? It Depends on Who You Ask

By Stanton Jones

Last week at the ISG Sourcing Industry Conference, we conducted a real-time study with swarm technology provider Unanimous AI.

Categories: Research Robotic Process Automation (RPA)

Leveraging Automation for Data Insights

By Tracy Lipasek

In a world that is ever more LEAN and agile, continuously improving bots ensures optimization of resources.

Categories: Consulting Robotic Process Automation (RPA)

Bot Costs to Drop by More Than 30% In Two Years – And Here Is How

By Andreas Lueth Ron Exler

Recent ISG research among robotic process automation (RPA) users in the DACH region reveals that companies aim to increase the number of processes they are automating by nearly 50 percent over the next two years.

Categories: Research Robotic Process Automation (RPA)

Have You Had Your Annual RPA Checkup and Benchmark?

When ISG hosted its annual Automation Summit in New York City, the predominant topic of discussion among the attendees was: How am I doing on my automation journey?

Categories: Consulting Robotic Process Automation (RPA)

How’s Your RPA Journey Going?

ISG joined SSON’s 4-day World Series Virtual Event to present the importance of annual RPA checkups to optimize your Center of Excellence.

Categories: Consulting Robotic Process Automation (RPA)

A New Way to Look at RPA

By Stanton Jones

One of the most common questions we hear from enterprises today: How does my RPA program compare to my peers?

Categories: Consulting Research Robotic Process Automation (RPA)

The Good Fortune RPA Can Bring to Banking

By Steve Holbrook

Banks that embrace new digital technologies are beginning to reshape the banking industry.

Categories: Banking Consulting Financial Services Industries Robotic Process Automation (RPA)