all industries articles

What is the Future of Digital? Ask the Cognitive Virtual Agent

By Ray Shehata

Millennials expect everything to be at their fingertips—their social relationships, their retail relationships, even their banking and insurance relationships.

Categories: Industries Insurance

Four Ways Retail and CPG Can Leverage RPA

By Mario Vollbracht

Enterprises are increasingly recognizing that the benefits of Robotic Process Automation (RPA) extend far beyond basic cost reduction and increased productivity. 

Categories: Consumer Goods Industries

The Fourth Industrial Revolution: Challenges for Enterprises and their Stakeholders

By Ankit Jamwal

Categories: Industries Manufacturing

Achieving Service Levels with BPaaS is Part Art, Mostly Science

By Bob Krohn

Categories: Healthcare Industries

For Insurance Print Operations, M&As Weave a Tangled Web

Many insurance firms have a long history of mergers and acquisitions.

Categories: Industries Insurance

QSR Network Strategies – Finding a Very Small Sweet Spot

By Mario Vollbracht

Quick-Service Restaurants (QSR) face quite a quandary when it comes to investing in next-generation network technology to grow bandwidth.

Categories: Industries Retail

The RPA Opportunity in Mortgage Banking

By Mark Davison

Anyone who has ever purchased a home can testify to the amount of paperwork involved – credit checks, employment verifications, insurance statements, inspection reports and more.

Categories: Banking Industries

Building a Digital Backbone

By Ray Shehata

No commercial sector will be left unchanged by the advances in technology emerging today, including the insurance industry.

Categories: Industries Insurance

The Retail/CPG Alliance – Five Key Attributes of Version 2.0

Some 18 to 24 months ago, various visionaries began proclaiming an imminent and fundamental reshaping of the retail world and its integrated supplier partnerships.

Categories: Consumer Goods Industries Retail

The Average Joe’s Retail Manifesto (Or, Why Can’t I Turn on the TV?)

I was recently cited in an article for CIO magazine on the impact of technology on the retail sector.

Categories: Industries Media & Entertainment

Lower-for-Longer Oil Prices and Oil Patch Budgets: Four Strategies to Cope

By Hack Heyward

Oil and gas companies have been predicting lower-for-longer pricing scenarios for months now, and OPEC’s recent decision not to curb oil production resulted in crude oil futures contracts trading at the lowest levels since 2008.

Categories: Energy & Utilities Industries

Going from Good to Great: Engineering Services Partnerships Can Increase Value

By Jim Routzong

Categories: Aerospace and Defense Automotive Industries

Outsourcing Experiencing Peak Demand in Utilities Sector

By Bob Lutz

Information technology outsourcing in the utilities industry is up. Way up.

Categories: Energy & Utilities Industries

RPA – a Compliance Enabler?

By Craig Nelson

Categories: Banking Industries

The Intriguing Intersection of Wearable Technology and Healthcare

By Richard Chang

The outlook for wearables in the healthcare sector is very bright.

Categories: Healthcare Industries

Outsourcing Service Providers Bulk Up their Advisor Relations Teams

By Paul Reynolds

Outsourcing service providers have always depended on third-party advisors as an important part of their channel strategy.

Categories: Industries Service Providers

Globalization and the Economics of Energy Spur Growth in Engineering Services

Daniel Yergin, energy and economic scholar, wrote in his book, The Quest, “Globalization of demand may be shaping tomorrow’s needs. But it is accompanied by the globalization of innovation.”

Categories: Chemicals Industries

Contractual Discipline – a Financial Services Imperative

By David England

Categories: Financial Services Industries

Why Healthcare Payers Can’t Afford Automation

By ISG

Categories: Healthcare Industries

CPG Leverages IT to Speed Product Cycles

By Chris Kalnik

Categories: Consumer Goods Industries