The rapid and radical changes emerging from digitization are forcing enterprises to transform their business models. Banks and financial services firms are among those struggling the most with the digital revolution, given the intense pressure to adopt strategies that are completely different from the past —while continuing to conform to increasingly strict compliance and security regulations. To attract and retain customers, many banks are moving beyond remote banking apps and more widely adopting digitization via e-forms and workflow systems. Some are embracing a client service model that requires minimal contact with customers.
ISG can help you optimize your business model by leveraging cross-industry experiences, economics and engineering, as well as by applying market-based benchmarks, rigorous process maturity assessments and implementation of best practices for delivering IT and business process services.