latest from isg

ISG PREDICTS: Guiding You Through the Storm

These are times of unprecedented change for Banking & Financial Services organizations around the world.

Categories: Banking & Financial Services

ISG INSIGHTS: Evolving Automation Across The Financial Services Landscape

The recent crisis has amplified calls to deploy automation as one of the ways to drive efficiency, resiliency and flexibility across the enterprise.

Categories: Banking & Financial Services

ISG INSIGHTS: Turning Adversity into Advantage

Customer service upheavals caused by this crisis have spurred immediate change for survival at contact centers around the globe.

Categories: Banking & Financial Services

Where Banking and Financial Services Are Headed in 2021

By Owen Wheatley

Even before COVID-19, every financial institution was undergoing some form of transformation. As we head into 2021, organizations are trying to understand where they are on those journeys.

Categories: Banking & Financial Services Consulting

How Banks Can Move from Being ‘Physical First’ to Being ‘Digital First’

As more and more traditional organizations are shaken out of their “business as usual” slumber by their digital challengers, the typical first response is to go to market guns blazing.

Categories: Banking & Financial Services Consulting

Embracing a Banking Ecosystem to Transform and Innovate

By Owen Wheatley Sagnik Biswas Aparna Gajanan Paul Reynolds

Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.

Categories: Banking & Financial Services Consulting

The Evolving Marketplace for Global Digital Currency

By Jay Woldar

Many economists predicted the decline of the check with the rise of electronic transactions, but few envisioned the elimination of cash in day-to-day life.

Categories: Banking & Financial Services Consulting Financial Services

The New Future for Core Banking: A Short-, Medium- and Long-term View

By Yadu Singh Bill Huber Owen Wheatley Colas Truong Frank Bastian

Some predict that banks that fail to evolve their internal systems to support remote customer interaction will fail to survive the COVID-19 crisis.

Categories: Banking & Financial Services Consulting

Why Is My Automation Program Failing?

By Owen Wheatley

The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.

Categories: Banking & Financial Services Consulting Financial Services Robotic Process Automation (RPA)

Risikomanagement im As-a-Service-Zeitalter

By Frank Bastian

Warum Banken und ihre Dienstleister eine neue Compliance-Praxis brauchen, um die Chancen und Risiken von As-a-Service-Angeboten auszubalancieren.

Categories: Banking & Financial Services

What about Self-Driving Banks?

What would it mean for a bank to be self-driving?

Categories: Banking & Financial Services Consulting Financial Services

A Request for Solution fuels the competitive process

Categories: Banking & Financial Services Industries

Scope assessment saves millions

For this financial services firm, taking a second look at contracts with multiple vendors saves money and improves control.

Categories: Banking & Financial Services Consulting Financial Services Industries Operating Model Design and Implementation

The Automation Journey: From No, to Know, to Now

By Todd D. Lavieri

How much difference can automation make?

Categories: Banking & Financial Services Consulting Financial Services Industries Robotic Process Automation (RPA)

The New Banking Landscape: ISG talks with Monzo Bank’s Deputy Chief Executive

By David Locke

Today’s banking industry – like nearly every other industry – is undergoing major change. A new breed of firms, sometimes called “challenger banks,” is questioning the very conventions that have long defined what a bank does and how it operates.

Categories: Banking & Financial Services Industries

The Need for Speed in Testing Services

By Suresh Payapulli

In the middle of the first decade of the twentieth century, when Agile and Lean development methodologies were still nascent, several enterprises built large Centers of Excellence (CoE) dedicated to the new methodologies’ testing requirements.

Categories: Banking & Financial Services Industries

The RPA Opportunity in Mortgage Banking

Anyone who has ever purchased a home can testify to the amount of paperwork involved – credit checks, employment verifications, insurance statements, inspection reports and more.

Categories: Banking & Financial Services Industries

RPA – a Compliance Enabler?

Categories: Banking & Financial Services Industries