latest from isg

Innovate or Perish: The New Imperative for Insurers

By Dennis Winkler Namratha Dharshan

Today, with mobile-oriented millennials as their new target customers, insurers are forced to rethink their processes and their commitment to customer experience.

Categories: Consulting Insurance

COVID-19 Pulse Check: State of the EMEA Insurance Industry

By Johanna von Geyr

86 percent of insurance companies in Europe expect customer behavior to change after the COVID 19 crisis – in some cases fundamentally.

Categories: Consulting Insurance

Insurance Firm Transforms with Automation

ISG helps a leading insurance firm introduce and scale RPA company-wide.

Categories: Insurance

Creation of Largest US Insurance TPA Deal

An insurance company outsources virtually all legacy platforms and business processes, and launches a future-oriented digital platform

Categories: Insurance

Insurance Operations Delivery Transformation

ISG helped an insurance carrier optimize their Service Delivery Model.

Categories: Insurance

How Insurance Companies Can Survive the Impact of COVID-19

By Nanda Rajgopal

ISG specializes in helping insurance companies formulate strategies for cost optimization, digital automation and modernization.

Categories: Insurance

Why Digital Transformation In Insurance Does Not Have To Be Disruptive

By Christoph Tatje

Managers across industries see digital transformation as a major challenge that calls everything into question.

Categories: Consulting Insurance

Himmel oder Hölle?

By Heiko Henkes

Wo die Versicherungswirtschaft wirklich steht.

Categories: Insurance

Evolution statt Revolution: Die zehn wichtigsten IT-Trends in der Assekuranz für 2020

By Michael Kimmig

Der Übergang zur Plattformökonomie und die Vereinheitlichung der Produktportfolios zählen zu den Top-Prioritäten der Versicherungs­wirtschaft.

Categories: Insurance

Weniger ist mehr: Warum jetzt die Zeit reif ist, Versicherungsprodukte einfacher zu machen

By Johanna von Geyr

Die Versicherungswirtschaft steht vor einer massiven Herausforderung: Um die Komplexität der Vergangenheit und die damit einhergehende kosten-intensive Legacy-IT loszuwerden, muss sie ihr Produktportfolio vereinheit-lichen.

Categories: Insurance

Weckruf aus Fernost: Plattform-Ökosysteme in der Versicherungswirtschaft

By Johanna von Geyr

Versicherer in Deutschland investieren massiv in Ökosysteme und Plattformlösungen. Doch haben die meisten Initiativen noch immer Experimentalcharakter.

Categories: Insurance

Insurance Outsourcing Contracts Are Changing – It’s Time to Review Before You Renew

The insurance industry has changed dramatically over the past decade in response to increasingly stringent regulations, changing consumer preferences and falling interest rates.

Categories: Consulting Insurance Renegotiations

Ensuring a Multinational Insurer’s IT Users Are Ready for Change

ISG helps an insurance company prepare thousands of technical users to make a smooth transformation toward achieving more than $1 million in savings.

Categories: Industries Insurance Organizational Change Management

Insurance company finds better big data solution after benchmarking

Categories: Industries Insurance

Ensuring a smooth end-user computing transition

Categories: Industries Insurance

Updating an application lifecycle management system

Categories: Consulting Industries Insurance Performance Management

Finding savings when figures don’t match

Categories: Consulting Industries Insurance Operations Benchmarking

Automating Processes that Pay Off

When we hear about automating back-office business processes, we don’t always hear the financial implications in hard numbers.

Categories: Industries Insurance

What is the Future of Digital? Ask the Cognitive Virtual Agent

By Ray Shehata

Millennials expect everything to be at their fingertips—their social relationships, their retail relationships, even their banking and insurance relationships.

Categories: Industries Insurance

For Insurance Print Operations, M&As Weave a Tangled Web

Many insurance firms have a long history of mergers and acquisitions.

Categories: Industries Insurance