Latest Research articles from ISG
The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.
I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.
Categories: ISG Performex™ Research
Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.
With the hope of a COVID-19 vaccine reaching all corners of Europe, technology has played a key role in handling the repercussions of the pandemic for businesses across industries.
COVID-19 turned out to be a black swan event that has left the Retail industry scrambling to maintain the supply-demand equilibrium.
Our recent ISG Index™ report shows the global market for technology and business services appears to be shrugging off the worst effects of the pandemic and is turning its sights to post-pandemic recovery and growth.
France-based Atos recently announced its intent to buy U.S.-based DXC Technology. If successful, this would be one of the largest acquisitions in the history of the IT services market.
In the wake of the COVID-19 pandemic, the retail market has witnessed a 28 percent surge in e-commerce activities.
Five years ago, the ways visual artificial intelligence (AI) was being applied in fashion e-commerce was narrow and limited. Now its tentacles spread far and wide.
Salesforce Votes with its (Large) Wallet on Slack in Bid for Outright Enterprise Collaboration Leadership
Clients using both Slack and Salesforce can expect even better functionality in future.
Many of ISG’s clients are beginning to look at application-based pricing as an alternative to traditional managed services contract pricing.
The overriding theme of Engineering the Modern Business reflects Cognizant’s updated mission as it works to expand its business to a digital transformation technology services partner with a global focus.
ISG got a glimpse of how DB Systel successfully moved its sophisticated SAP ecosystem to the AWS cloud.
Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.
Cost containment has always been a driving force for IT outsourcing, but in recent years, buyers have begun to focus more on value-added activities like digital enablement.
IBM has taken a much-awaited bold step to revitalize its own growth, and its success will depend on its ability to service this new reality.