ISG ProBenchmark^®

Katie Dickens joined ISG in early 2019 as an Analyst in Client Relations within ISG’s Research division. Based in London, Katie works alongside Business Development with the Service Provider community in Northern Europe, DACH and the Nordics. Her role is designed to help clients identify the most effective solutions for their business needs and support the implementation of products effectively whilst developing their ISG relationship.

Alex Sewell is the Business Development lead for ISG Research, Northern Europe. Alex works with the Service Provider community and Enterprises in Northern Europe in order to drive success utilising the solutions, tools, data and IP available from ISG Research.

Phil Hugus serves as Partner, leading ISG’s Research consulting and benchmarking practice for Europe. For the past thirteen years with the firm, Phil and his teams have led hundreds of client procurement, contract negotiation, benchmarking and market guidance engagements. Phil leads a team of industry provider experts providing global market intelligence, benchmarking support and sales enablement strategies for ISG’s provider and network carrier clients. Most recently Phil was assigned to oversee ISG’s Research practice in Europe. Phil’s vast experience in the telecommunications industry includes merger-related operations and restructuring, strategic development, market development and launch, strategic contract negotiations, and international management.