The New Future Resource Center

The  coronavirus pandemic means enterprises must reevaluate operational contingency plans both internally and with our provider partners. Every enterprise must take decisive steps to navigate the rapidly emerging business challenges and keep their people safe.

COVID-19 Frequently Asked Questions

Risk Assessment: COVID-19 (Guildford Office)

Customer Engagement in The New Future

In some ways, the difference between great customer experience and bad customer experience is tiny. In other ways, it’s huge. The coronavirus pandemic has put that difference in sharp relief.


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Webinar: Customer Engagement in The New Future

Please join us for a live Q&A on the value of automation in the contact center, the value of text versus voice channels and how to take customer service to the next level.


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