Barry Matthews and Steve Hall explore the multiple ways in which technology is influencing what we do at work as well as how and where we work. Despite technologies such as PCs, mobiles, smartphones and networks having had a massive impact over the past few decades, most of us still operate in part analog and part digital world. Organizations must continue to adapt themselves using automation, collaboration tools and the latest thinking on optimal office environments to ensure they can make the most of their greatest asset - people. This is particularly true for millennials who have very different approaches to communication and working and who form a growing segment of the global workforce. Whether or not automation will lead to job losses or displacement, technology is empowering people to take greater control of their careers. Opportunities presented by flexible working models and the gig economy, not to mention the creation of new roles and jobs that we haven’t even dreamed of yet, are changing the shape of work as we know it.
About the authors
Barry is a Partner at ISG, guiding clients through the rapidly changing world of automation and cognitive computing as it transforms the world of outsourcing and global business services.
Steve Hall is responsible for the firm’s Europe, Middle East & Africa region, as well as its global Digital Advisory Services business. During his time with ISG, Mr. Hall has led some of the company’s largest and most complex engagements with clients as diverse as United Airlines, Symantec, BP, World Bank, CEMEX and Motorola. He is a seasoned professional who brings considerable experience in emerging technologies to ISG clients. Prior to his position at ISG, Mr. Hall held senior roles at a number of renowned IT services companies, including Unisys and MCI. He also led large-scale eBusiness initiatives for technology solutions providers C-Bridge and CBSI and gained deep outsourcing and offshore software development experience as a delivery executive with Covansys. Mr. Hall co-authored Managing Global Development Risk: A Guide to Managing Global Software Development. He earned his degree in Computer Science from Regis University.