Craig Nelson is a Partner in ISG’s OCM practice. He is responsible for ensuring ISG’s clients achieve the operating results envisioned by ensuring that organizational risks and barriers are addressed and mitigated. Mr. Nelson is thought leader in OCM, business process optimization, design thinking, IT sourcing OCM and is recognized among his peers for his contributions to assisting organizations who are embracing digital transformation, automation, and cultural change.
Craig is a process design expert having earned his Six Sigma Black Belt designation and has completed 100s of OCM engagements with organizations across every industry vertical ranging in size form start-ups to Fortune 100 and 500 companies. His unique blend of process reengineering, automation, and operational redesign, combined with his leadership experience make him a rare and sought-after resource for organizations seeking to realize the benefits of their change initiatives.