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Namratha Dharshan

Senior Manager and Principal Analyst

At ISG, Namratha Dharshan brings in her extensive research experience to lead a program called Provider Lens that is designed to deliver research on service provider intelligence. She heads a team of analysts and is responsible for delivery of research reports for the Provider Lens Program. Additionally, she is responsible for authoring thought leadership papers and service provider intelligence report in the areas of Contact Center and Information Security. Namratha has authored several research papers on topics such as Omnichannel, PCI in Contact Centers, Cloud Contact Centers and Virtual Contact Centers.

Additionally, she is responsible for authoring thought leadership papers and service provider intelligence report in the areas of Contact Center and Finance and Accounting. Namratha has authored several research papers on topics such as Omnichannel, Cognitive AI, Digital in F&A and many more.

Research Focus : Contact Center, Finance & Accounts Outsourcing

View reports by Namratha