Sharon D. Richards manages robotic process automation (RPA) projects that lead to outstanding results for ISG clients. She has over 35 years of experience in software engineering and project management. Since joining ISG, Sharon has managed the automation of wellness claims and termination processes for the largest provider of supplemental insurance in the United States. She also has managed a global team in support of a multibillion dollar financial services company in the automation of several financial processes. Sharon leverages her vast technical experience in areas such as RPA development and testing when needed.