Case Studies

Lacking a cohesive call center strategy that effectively leveraged both internal and outsourced resources, a hotel chain sought to integrate disparate technology sets to ensure a consistent customer experience across its operations. Existing processes were unable to segment and prioritize customers and failed to optimize call routing or workforce efficiencies. Constrained by existing technology choices, […]

Struggling to gain oversight of all of its software assets, a leading North American insurance firm found itself increasingly vulnerable to a software audit. Alsbridge was engaged to develop a Software Asset Management (SAM) strategy to streamline software usage, compile a centralized repository of software assets, identify existing licensing compliance risks and devise a roadmap […]

A global engineering and construction firm was experiencing cash flow problems resulting from Days Sales Outstanding (DSO) delays. These delays, in turn, were driven by difficulty in efficiently generating accurate invoices. Each invoice required, on average, over 150 pages of back-up data that had to be pulled from five to ten different systems that included […]

A Fortune 500 insurance company sought to assess and improve its print and mailing operations. Having previously engaged Alsbridge to develop a sourcing RFP, the client re-created the process to focus on print-centric criteria. Alsbridge conducted an RFP utilizing industry best practices for print and mailing services and conducted in-depth technology reviews with potential suppliers. […]

Faced with the challenge of managing more than 3,500 IT vendors, a major global pharmaceutical and health products firm sought to create a Vendor Management Organization (VMO) to oversee its key strategic vendor relationships. Primary objectives were to achieve negotiated cost savings from their vendor contracts, obtain business value from vendor innovations and improve operational […]

A retailer of consumer electronics with global reach sought assistance in developing vendor management processes, tools and templates to enhance its ability to transform service delivery. Specific areas where assistance was required included vendor management process flows and process flow documentation; vendor management implementation, training and knowledge transfer; and enhanced integration and clarification of accountabilities […]

To respond to competitive pressures and market changes, a major North American insurance firm needed a more nimble and agile IT department. Alsbridge was engaged to help shorten the time-to-market for new technologies, reduce delivery risks from an aging workforce and significantly reduce costs. The key deliverable sought by the client was a cultural and […]

The UK’s largest cable operator and a leading provider of broadband, digital television, and fixed and mobile telephony sought to restructure its internal operations, an initiative that involved moving all non-core business processes, including finance, IT operations, logistics and Human Resources to a low-cost location. The client’s challenge was to develop strategy to guide outsourcing/off-shoring […]

A $5B Midwestern manufacturing organization sought to transform its indirect procurement function to optimize its sourcing capabilities, standardize processes and deliver significant savings across every functional area of the business. The savings were slated to be re-invested into growth initiatives that would benefit the company long term. The client engaged Alsbridge to lead the process […]

While the accounting function at this global airline company generated considerable business value to the organization, lower costs and improved efficiency were required. Key challenges faced by the client included higher fuel costs, a decline in passenger traffic and competition from low-cost carriers. The business identified accounting operations as a viable area to begin cost […]

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