Case Studies

A newly appointed COO of a North American insurer was brought in to improve global operations and drive a minimum of $2.5M annual savings.  To first step was to gauge the performance and market competitiveness of several service and technology vendor relationships. He also sought to understand the maturity of existing vendor management capability, and, […]

A major national retail chain sought to replace its legacy hosting model for its website and required assistance in assessing cloud options and negotiating and implementing a transition to a cloud-based solution. Alsbridge reviewed the existing and proposed architecture and outlined a transition from a physical mainframe to a cloud-based application server model, while retaining […]

Lacking a cohesive call center strategy that effectively leveraged both internal and outsourced resources, a hotel chain sought to integrate disparate technology sets to ensure a consistent customer experience across its operations. Existing processes were unable to segment and prioritize customers and failed to optimize call routing or workforce efficiencies. Constrained by existing technology choices, […]

Struggling to gain oversight of all of its software assets, a leading North American insurance firm found itself increasingly vulnerable to a software audit. Alsbridge was engaged to develop a Software Asset Management (SAM) strategy to streamline software usage, compile a centralized repository of software assets, identify existing licensing compliance risks and devise a roadmap […]

A global engineering and construction firm was experiencing cash flow problems resulting from Days Sales Outstanding (DSO) delays. These delays, in turn, were driven by difficulty in efficiently generating accurate invoices. Each invoice required, on average, over 150 pages of back-up data that had to be pulled from five to ten different systems that included […]

Lincoln Financial Group (LFG) offers a diverse range of services and solutions with a strong focus on four core business areas — life insurance, annuities, retirement plan services, and group protection. Initially engaging Alsbridge for a traditional RFP development, LFG reconsidered its objectives and re-started the initiative to include other suppliers and with the goal […]

Faced with the challenge of managing more than 3,500 IT vendors, a major global pharmaceutical and health products firm sought to create a Vendor Management Organization (VMO) to oversee its key strategic vendor relationships. Primary objectives were to achieve negotiated cost savings from their vendor contracts, obtain business value from vendor innovations and improve operational […]

A retailer of consumer electronics with global reach sought assistance in developing vendor management processes, tools and templates to enhance its ability to transform service delivery. Specific areas where assistance was required included vendor management process flows and process flow documentation; vendor management implementation, training and knowledge transfer; and enhanced integration and clarification of accountabilities […]

To respond to competitive pressures and market changes, a major North American insurance firm needed a more nimble and agile IT department. Alsbridge was engaged to help shorten the time-to-market for new technologies, reduce delivery risks from an aging workforce and significantly reduce costs. The key deliverable sought by the client was a cultural and […]

The UK’s largest cable operator and a leading provider of broadband, digital television, and fixed and mobile telephony sought to restructure its internal operations, an initiative that involved moving all non-core business processes, including finance, IT operations, logistics and Human Resources to a low-cost location. The client’s challenge was to develop strategy to guide outsourcing/off-shoring […]

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