The Consultants

Consumer Products

The Consumer Packaged Goods (CPG) retail sector has embraced outsourcing to a large degree with some notable and highly publicized agreements. An increasingly competitive global marketplace pressured by rising energy costs will continue to place the consideration of all outsourcing options in the forefront of management planning.

Additional impact to business will come from acquisitions, supply chain management and other IT operations. Retail organizations will also begin to outsource more specialized logistical functions to take advantage of advanced technologies like Radio Frequency Identification (RFID) as they come to fruition.

Other areas of opportunity that’ll continue to evolve include integrated Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) solutions for:

• Non-store retailing in the internet space
• Warranty management and spares processing services
• Supplier Relationship Management Services
• Multi-channel marketing for revenue enhancement through customer contact centers
• Order fulfillment and inventory management
• Demand forecasting