Latest articles from ISG

The Digital Workforce Is Ready and Waiting. Are You?

Have the “innovator” and “early adopter” waves for robotic process automation (RPA) passed?

Categories: Consulting Robotic Process Automation (RPA)

Microsoft Licensing Model Says I’m Too Big to Deal with You

By Louis Pellegrino

Now that Microsoft has crossed over the $100 billion annual sales threshold, it feels confident enough to say goodbye to the stratum of enterprise customers that license 500-2,500 users.

Categories: Consulting Software Advisory Services

The AI Wave is Beginning, But the RPA Wave is Breaking

By Stanton Jones

AI isn’t creeping its way into the enterprise. Robotic process automation (RPA) is crashing through the front door.

Categories: Research Robotic Process Automation (RPA)

Four Things the Slack-Atlassian Deal Says about the Workplace Collaboration Market

By Mrinal Rai

The recent deal between Atlassian and Slack impacts the enterprise social collaboration market in many ways.

Categories: Research

Growing Interest in Automation at the Board Level

By Ron Exler

Much like other initiatives involving technology, a critical challenge for enterprises that are automating processes is securing organizational support from the top ranks.

Categories: Research

Managing the Business of IT

IT is under mounting pressure to demonstrate the value of its services, optimize cost and enable new or different business outcomes through innovation – often even requiring IT to self-fund the innovation.

Categories: Consulting Financial Analysis

The Lion and the Mouse: What Can Be Gained from ADP’s Acquisition of Celergo?

By Julie Fernandez

What really happens with the fabled friendship between the lion and the mouse is anyone’s guess, but last week’s announcement that payroll behemoth ADP has acquired Celergo may give us a chance to see.

Categories: Consulting HR Technology & Delivery Services

HP’s Apogee Acquisition Strengthens Managed Services for Print Juggernaut

By Blair Hanley Frank

HP announced Wednesday that it entered an agreement to buy Apogee, a U.K.-based provider of enterprise print services.

Categories: Research

Doing RPA Right – With a Spoonful of External Consultants & Service Providers

By Keri Smith Aparna Gajanan

ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.

Categories: Research Robotic Process Automation (RPA)

Understanding the Market for Robotic Process Automation Tools

While some people have been automating business processes for years, the emergence of robotic process automation (RPA) has ushered in a whole new era.

Categories: Consulting Robotic Process Automation (RPA)

A Blueprint for Your Intelligent Enterprise

By ISG

Digital orchestration might all sound very complex, but in truth, the decisions you need to make are pretty straightforward

Categories: Consulting Operating Model Design and Implementation

Building the Digital Factory Value Chain: How to Maximize the Value of IIoT and IoT

By Mike Harmon Jim Routzong

Over the past half-decade, companies in manufacturing-related industries have begun to tap the potential of the digital factory value chain

Categories: Consulting

What Can AI Learn from an Uber Accident?

By Alan Hanson

In 2014, when artificial intelligence (AI) first began to enter the commercial market, we knew the critical link was the human interaction with cognitive machines

Categories: Consulting Robotic Process Automation (RPA)

ISG Provider Lens™ Study – Digital Business Transformation 2019 (Research & Methodology)

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Study – Digital Business Transformation 2019 (Study)

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Study – Digital Business Transformation 2019 (Overview)

The digital transformation mega trend is a top priority on corporate agendas.

ISG Provider Lens™ Study – SIAM / ITSM 2019 (Provider)

In 2018, ISG conducts a neutral and independent vendor comparison on the topic of SIAM / ITSM for the USA and German market.

ISG Provider Lens™ Study – SIAM / ITSM 2019 (Research & Methodology)

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Study – SIAM / ITSM 2019 (Study)

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Study – SIAM / ITSM 2019 (Overview)

Service integration & management (SIAM) is a collection of frameworks and best practices encompassing the people, processes & tools required to manage end-to-end services through their lifecycle