Latest articles from ISG
There’s no manual for how to deliver a meaningful customer experience during a pandemic, much less how to protect your business, your brand and your short-term profitability and build long-term customer loyalty.
Managers across industries see digital transformation as a major challenge that calls everything into question.
If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?
COVID-19 has every business reevaluating its business operations, repositioning offerings to address current concerns and leveraging fear and doubt about the future in hopes of turning the economic crisis into a benefit.
The global pandemic brought an abrupt halt to many of our rising trajectories by the end of the first quarter of 2020.
The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.
Laut Weltwirtschaftsforum wird der gesamtwirtschaftliche Wert der Investitionen in die digitale Transformation bis zum Jahr 2025 die Grenze von 100 Billionen US-Dollar übersteigen.
The COVID-19 pandemic is causing a thorough reevaluation of business continuity strategy among companies that depend on offshore service centers in places like India, the Philippines and Sri Lanka.
Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.
ISG uses organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them.
4me is an IT service management (ITSM) and service integration and management (SIAM) solution targeted at mid-market companies, enterprises and managed services providers looking for a less complex alternative to ServiceNow and BMC.
As organizations are undergoing transformation to become more agile and proactive rather than reactive to technology changes, finance functions are under pressure to keep pace with disruptive technologies.
In a digital world, where speed matters and time is scarce, enterprises set out on their digital journey looking to fundamentally change their operating model.
The conversation in many enterprises about network automation is evolving to include policy-based, orchestration-enabled and artificial intelligence (AI)-driven methodologies.