ISG Provider Lens™ - Service Provider Comparison
ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation.
Service provider data, from primary and secondary research, translate into different outputs, categorized as:
Our 2020-2021 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2020-2021 Research Agenda.
ISG Provider Lens™ Quadrant Reports
The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.
ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.
ISG Provider Lens™ Archetype Reports
ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.
Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines
- Reports are globally focused
- “Archetypes” represent ISG Advisor perception of client buying patterns
- Archetype reports are not prescriptive, nor rank-based
- Reports help align buy-side needs with provider-side capabilities to reduce costs for both side
Candidate Provider Qualification
The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.
ISG Provider Lens™ 2020-2021 Research Agenda
|Topics||Kickoff||Launch||Sneak Preview Month||Press Release|
|Salesforce - Ecosystem Partners 2020||October 2019||November 2019||March 2020||April 2020|
|Microsoft - Ecosystem Partners 2020||October 2019||November 2019||March 2020||April 2020|
|Financial & Accounting Outsourcing (FAO)||November 2019||November 2019||April 2020||May 2020|
|Service Integration and Management - Solutions and Service Partners 2020||November 2019||December 2019||May 2020||June 2020|
|Private/Hybrid Cloud - Data Center Solutions and Services Partners 2020||December 2019||January 2020||May 2020||June 2020|
|Cyber Security - Solutions and Service Partners 2020||December 2019||January 2020||June 2020||June 2020|
|Network - Software Defined Solutions and Service Partners 2020||January 2020||February 2020||June 2020||July 2020|
|IoT Services 2020||January 2020||February 2020||July 2020||July 2020|
|SAP - HANA & Leonardo Ecosystem Partners 2020||February 2020||March 2020||July 2020||August 2020|
|Banking||February 2020||March 2020||July 2020||August 2020|
|Contact Center/ Customer Experience 2020||March 2020||March 2020||August 2020||September 2020|
|Public Cloud - Solutions and Service Partners 2020||April 2020||April 2020||September 2020||October 2020|
|Digital Workplace - Solutions and Service Partners 2020||April 2020||May 2020||October 2020||October 2020|
|AWS - Ecosystem Partners 2020||May 2020||May 2020||November 2020||November 2020|
|Next Gen ADM - Service Partners 2020||May 2020||June 2020||November 2020||November 2020|
|Digital Business - Solutions and Service Partners 2020||June 2020||June 2020||December 2020||December 2020|
|Analytics - Solutions and Service Partners 2020||June 2020||June 2020||December 2020||December 2020|
|Manufacturing||June 2020||June 2020||December 2020||December 2020|
|Insurance BPO||June 2020||July 2020||January 2021||February 2021|