Latest articles from ISG
Changing business priorities are compelling enterprises to modify the way they procure software and encouraging them to explore beyond the offerings of established SaaS providers.
Data privacy has come to the forefront of late due to new legislation aimed at protecting personal information, most notably the General Data Protection Regulation (GDPR) in Europe and the California Consumers Privacy Act (CCPA) in the U.S.
As businesses start to think about their recovery from COVID-19, one thing has become clear: digital transformation is critical for business resilience.
With diversity and inclusion (D&I) programs taking an increasingly important role in organizations today, companies are turning to digital solutions to help drive improved diversity and inclusion.
Organizations around the world invest millions of dollars every year in automating their operations and business processes. And yet, despite the great strides we have achieved in automation, the “print > sign > scan” problem persists everywhere.
Artificial Intelligence in Drug Discovery and Development: Improve Your “Hit Rate” for Successful Projects
Life Science companies have demonstrated a strong appetite for artificial intelligence solutions to support both the drug discovery and drug development processes.
ISG Imagine Your Future® Podcast – Episode 16: Digital Automation Enablement – the Key to RPA Success
Facilitating RPA adoption and accelerating the automation journey across the enterprise.
ISG Index™: Conséquence de la pandémie, les services managés chutent de 21%, le IaaS augmente de 23% dans la zone EMEA
En France, les services managés ont diminué de 11 % par rapport au trimestre précédent
As you review your customer care centers and other client-facing resources, prioritize learning and development – it may be the piece of the puzzle that allows you to travel 33 times the speed of sound!
Over the last few years, in-flight connectivity (IFC) has been deployed across a significant portion of the global aircraft fleet and gained traction due to the ever-increasing demand for bandwidth.
Making sure your key relationships are healthy is important in the best of times; in a pandemic, it’s even more meaningful.
Cybersecurity is an intrinsic risk management essential that must be built into the core of every employee, product and service.
Businesses and consumers talk about the importance of good customer service. But more and more leading companies are putting greater value on the customer experience.
Understanding what type of decision-maker you are and whether your type changes under different circumstances can help you lead more confidently.
Configuring best-of-breed intelligent automation to do what it does best in the contact center can provide ROI in weeks and months – not years.