Latest articles from ISG

Your Application Development and Maintenance (ADM) Contracts Deserve Closer Scrutiny

By Deb Fox

Enterprises today allocate significant IT budgets to build applications, enhance existing application code and maintain or support them over their lifetimes.

Categories: Managed Services

ISG Index™: Trotz Brexit-Verunsicherung - Sourcing-Markt in EMEA klettert im ersten Quartal auf Rekordhöhen

Großbritannien hinkt wegen anhaltender wirtschaftlicher Unsicherheit dem übrigen Europa hinterher

The Internet of Things for All: How Mid-Cap Companies Can Shine in the Age of Connectivity

By Mike Harmon Tim Haney

This ISG white paper explores the opportunity for mid-cap companies to take advantage of IoT in their digital transformation.

Categories: Consulting

Where It Starts to Fall Apart – Losing the ROI on Your RPA Initiative

By Heather Lapinski

Expect the best, plan for the worst.

Categories: Consulting Robotic Process Automation (RPA)

ISG Predicts Global Trends 2019-2020

By Heiko Henkes Ron Exler Blair Hanley Frank

Artificial intelligence (AI)-based automation, cybersecurity, digital ethics and new workplace experiences for employees will be the top technology trends through 2020, based on the consensus of ISG analysts and advisors.

Categories: Research

Les entreprises en sont déjà davantage à faire évoluer leurs méthodes Agile et DevOps qu’à les adopter

Une étude d’ISG Insights™ révèle que la plupart des entreprises aux Etats-Unis et en Europe sont déjà dans des phases d’évolution et d’optimisation de leurs pratiques Agile et DevOps plutôt que dans la phase d’adoption

Categories: Articles

Le marché du sourcing dans la zone EMEA atteint un niveau record au premier trimestre, malgré le climat d’incertitude autour du Brexit

Le Royaume-Uni reste en retrait par rapport au reste de l’Europe du fait des incertitudes économiques

Categories: Articles

ISG Smartalks™ Podcast Episode 2: Technology Contracting in a Digital World – A Legal Perspective

By Barry Matthews

How digital transformation has changed the world.

Innovation ist kein Geschäftsfeld. Sondern eine Haltung.

By Frank Bastian

Nachhaltiger Erfolg durch digitale Expertise und unternehmerischen Mut: 5 Thesen

What about Self-Driving Banks?

What would it mean for a bank to be self-driving?

Categories: Banking Consulting Financial Services

Even as Dark Economic Clouds Move In, Long-Term Forecast for Sourcing is Sunny

By Steve Hall

Large enterprises appear to be preparing for a downturn in the U.S. during the second half of the year, growth has slowed in Europe and China, and concerns of a broader, global slow-down remain.

Categories: Research

ISG ermittelt die führenden Microsoft-Dienstleister Deutschlands

Microsofts dynamisch wachsendes B2B-Portfolio bietet große Wachstumschancen für Cloud-Dienstleister.

ISG Smartalks™ Podcast Episode 1: Sourcing in a Digital World

By Barry Matthews Steve Hall

How outsourcing has adapted and changed to handle digital technology and agile ways of working.

The Numbers that Matter: Measuring Digital Performance In Shared Services Back-office Functions

By Gautam Saha

Most shared services organizations have taken initial steps to explore robotic process automation (RPA) and other digital automation tools for various functions in finance, procurement, customer service and human resources.

Categories: Consulting

Overcoming Resistance to Change

By Rick Reichardt Chuck Walker

Resistance to change drives inaction and may even impact the enterprise more profoundly than taking an action with a poor or negative financial return.

Categories: Consulting

RPA Lessons Learned: Opening Excel Files on Local and Network Drives

By Jeff Horowitz

Automating Excel can introduce some obstacles not often thought of when initially designing and developing an automation.

Categories: Consulting Robotic Process Automation (RPA)

AWS Bolsters Its Cloud Migration Services with CloudEndure Acquisition

By Manoj Chandra Jha

Estimated at around $250 million, the acquisition of CloudEndure is strategically aligned with AWS’ service offerings in cloud transformation.

Categories: ISG Provider Lens™ Research

How to Increase Agility Through Your Project Management Office (PMO)

By Chris VanHoeck

Today's PMO is being drawn into transformational changes while it must continue to respond to traditional time-and-cost directives.

Categories: Managed Services Program and Project Management

TCS Puts the Machine Front and Center

By Stanton Jones

TCS’ Machine First ™ approach puts software, rather than people, on the front lines of IT and business process managed services

Categories: Research

ISG Momentum® Market Trends & Insights 2018 Annual Report

By Paul Reynolds

There was widespread strength in the outsourcing market in 2018 with increases in ITO and BPO contract awards, high client-penetration levels, and a moderation in some of the negative long-term trends.

Categories: ISG Momentum® Research