Have the “innovator” and “early adopter” waves for robotic process automation (RPA) passed?

Now that Microsoft has crossed over the $100 billion annual sales threshold, it feels confident enough to say goodbye to the stratum of enterprise customers that license 500-2,500 users.

AI isn’t creeping its way into the enterprise. Robotic process automation (RPA) is crashing through the front door.

The recent deal between Atlassian and Slack impacts the enterprise social collaboration market in many ways.

Much like other initiatives involving technology, a critical challenge for enterprises that are automating processes is securing organizational support from the top ranks.

IT is under mounting pressure to demonstrate the value of its services, optimize cost and enable new or different business outcomes through innovation – often even requiring IT to self-fund the innovation.

What really happens with the fabled friendship between the lion and the mouse is anyone’s guess, but last week’s announcement that payroll behemoth ADP has acquired Celergo may give us a chance to see.

HP announced Wednesday that it entered an agreement to buy Apogee, a U.K.-based provider of enterprise print services.

ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.

While some people have been automating business processes for years, the emergence of robotic process automation (RPA) has ushered in a whole new era.

Digital orchestration might all sound very complex, but in truth, the decisions you need to make are pretty straightforward

Over the past half-decade, companies in manufacturing-related industries have begun to tap the potential of the digital factory value chain

In 2014, when artificial intelligence (AI) first began to enter the commercial market, we knew the critical link was the human interaction with cognitive machines

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

The digital transformation mega trend is a top priority on corporate agendas.

In 2018, ISG conducts a neutral and independent vendor comparison on the topic of SIAM / ITSM for the USA and German market.

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

Service integration & management (SIAM) is a collection of frameworks and best practices encompassing the people, processes & tools required to manage end-to-end services through their lifecycle